Terms & Conditions
Please read our terms and conditions carefully.
Placing An Order
On placing an order with Salonlines you will automatically be sent a confirmation email to the address you have supplied. This will contain your order details, the prices of all items in the order, the delivery charge and method. This will be followed by an order status email with all delivery (or other) details including the tracking number so you can ALWAYS access the status of your order.
If goods you have ordered are delayed or out of stock you will be sent an email advising you and giving you the option to cancel part or all of the order. Orders can also be checked by logging into our website 6-12 hours after placing the order.
Deliveries
Salonlines always endeavours to dispatch UK orders the next day, if ordered before 15:00 (GMT) Monday to Friday and goods ordered on Fridays after 15:00 (GMT) will not be dispatched until Monday. Please allow 3-7 days for delivery on our standard service (£2.95). Orders sent using next day delivery (£3.95) will be clearly marked. Deliveries can be made to your home or work address. An alternative delivery address such as a work address must have a company name that matches with the postcode. A signature is required for most items and in the unlikely event that your goods are late, please log onto our website and check your account for messages and courier information. Tracking numbers and methods are also available there. Alternatively please check for cards left by couriers. A signature for registered items at the delivery address accepts the goods into your care, and confirms that they have been received complete and in undamaged packaging. Therefore you should always refuse damaged, leaking or incomplete parcels. Refunds can only be given on damaged goods and when we have been notified within a reasonable time of receipt - so please inspect your goods immediately. All damaged goods must be returned before a replacement or refund can be given. In the unlikely event that goods are lost in transit, they cannot be classified as missing until after 7 days.
We use ANC couriers’ next day delivery service for our premium delivery. Next day delivery however, cannot be an absolute guarantee of service. It represents the standard we aspire to achieve on goods marked as such. Salonlines will not pay compensation or refund postage should your delivery arrive late. (Feedback on delivery times is always welcome to help us refine our service even more)
Please note: Orders may not be tracked until outside our terms and conditions. If your purchase appears to be late arriving, you may get access to tracking numbers and delivery method information by logging onto our website. Alternatively, you may speak to customer service on 0151 486 1112
Mon - Fri 9.30 -5.00 GMT
For delivery prices click here
Overseas Orders
Ordering from outside your country of residence may affect your manufacturer’s warranties for some electrical items.
Card holders billing address and delivery address must be the same on international orders.
Please allow up to 3 -7 days delivery for U.K. orders, 7- 14 days for airmail and worldwide and 5-6 weeks for surface mail worldwide (only used for heavy orders when the shipping charge does not cover airmail postage). No orders are sent out Saturday or Sunday.
Returns
Returns can only be made by prior arrangement, please call 0870 027 3353 for a return authorisation number. Unauthorised returns will be refused.
Unused, unwanted goods must be returned within 7 days after receipt. A refund or exchange will be given provided that they are in ‘as new’ condition, with ALL original packaging and is suitable for resale. A £3.95 minimum handling charge applies for non-fault returns. (Non-fault refunds always exclude our actual postage and packing charges).
In the event of a customer requesting a courier collection of goods or refusing goods without prior cancellation notification, a fee of £9.95 will apply for those whose parcels which are returned to sender via our courier services. The handling fee will be deducted from the cost of items not total price.
The warranty on electrical goods is strictly on a return to base agreement after 28 days of receipt. We reserve the right to repair, replace or upgrade electrical goods if they are no longer available for an item of a similar value and performance. Please note that on replaced items, the warranty still runs from the date of original purchase.
You are always responsible for the safe return of unwanted or faulty goods. Please send returns recorded or special delivery with a return authorisation number and covering letter. Postage is only refunded when goods are returned and proved to be faulty.
Faulty goods (especially electrical items) must be returned according to the manufacturers instruction, in the absence of this please contact us for advice.
Product Descriptions
Our descriptions of products are generalisations - we do not guarantee the ‘suitability’ of goods for any specific person or use. As with any mail order purchase the choice of ‘suitability’ lies with the consumer based on our fair and accurate description. Once used, goods are classed as second hand and cannot be returned unless faulty.
Goods are not supplied on a trial basis, for suitability issues please contact the manufacturer. Please note, price will usually reflect performance of electrical goods.
Credit Card Details
Upon choosing to save your card details for future one-click payments, you give us permission to store partial card details, which include the last four digits of your card number, its expiry date, its type (e.g. VISA) and the name that appears on the card.
Salonlines do not store full credit card details on its servers. Secure payment transactions are handled by our partner Protx. Our staff never see your card details nor do we store them in full. Upon saving your card, Salonlines stores only a unique reference to that card which is passed to Protx along with your order amount for processing. You may choose to remove any saved cards at any time. If you have any concerns about the use of your data in this way, please contact us.
Contact: email : sales@salonlines.co.uk
Product advice : 44(0)870 027 3351 UK 9.30 am - 5.30pm Monday to Friday
Order Enquiries +44(0)870 027 3353
Loyalty Points - Offer Codes
We reserve the right to withdraw special offer promotions at any time.
Offer codes can only be used once. Online orders only and exclude use on electrical goods.
Salonlines Acceptable Use Policy
Salonlines conditions of use govern your use of this website. By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website.
1 Property Rights
Salonlines own the intellectual property rights in the website, including all materials, images and programming on the website. Subject to the licence below, all our intellectual property rights are reserved.
2 Licence to use Website
Persons may view or download for caching purposes only and print pages from the website provided that you do not republish material from this website including republication on another website, or reproduce or store material from this website in any public or private electronic retrieval system. You must not reproduce duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent. Users also must not edit, attempt to edit or otherwise modify any material on the website
Liability
The information on this website is provided free, users acknowledge and agree that it would be unreasonable to hold us liable for incorrect information on this website. We always try to ensure that the information on this website is correct, we do not warrant its complete accuracy. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms of use nor in connection with our website, including without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or user credit card fees.
Access
Access to the Trade area of our website is restricted. Please note that prices in this area cannot be seen until we approve your trade application. If you do not qualify for Trade inclusion we reserve the right not to allow access without giving reason. We may disable your user username and password, at our discretion if you breach any of the terms governing your use of the Salonlines website
Legal
All issues relating to the use of our website will be dealt with according to English law, and any disputes will be subject to the exclusive jurisdiction of the courts and laws in England .
