Returns Policy
If you wish to return an unused, unwanted item please call 0870 027 3353 for a return authorisation number and post back the goods within 7 days after receipt. Unauthorised returns will be refused.
A refund or exchange will be given provided that they are in as new condition, with ALL original packaging and suitable for resale. You are always responsible for the safe return of unwanted or faulty goods, please send returns recorded or special delivery with return authorisation number and covering letter. Postage is only refunded when goods are returned and proved to be faulty.
A £3.95 minimum handling charge applies for non-fault returns and with this the return delivery charge will not be refunded.
In the event of a customer requesting a courier collection of goods or refusing goods without prior cancellation notification, a fee of £9.95 will apply for those whose parcels which are returned to sender via our courier services, the handling fee will be deducted from the cost of items not total price.
The warranty on electrical goods is strictly on a return to base agreement after 28 days of receipt, we reserve the right to repair, replace or upgrade electrical goods if they are no longer available, for an item of a similar value and performance. Please note that on replaced items, the warranty still runs from the date of original purchase.
A signature for registered items at the delivery address accepts the goods into your care, and that they have been received complete and in undamaged packaging. Always refuse damaged or leaking parcels.
An alternative delivery address to the billing address must be to your place of work, where the company name matches the postcode.
Faulty goods (especially electrical items) must be returned according to the manufacturers instruction, in the absence of this please contact us for advice.
Our descriptions of products are generalisations; we do not guarantee the ‘suitability’ of goods for any specific person or use. As with any mail order purchase the choice of ‘suitability’ lies with the consumer based on our fair and accurate description. Once goods have been used they are classed as second hand and cannot be returned unless faulty.
