Terms & Conditions for the trade division of Salonlines

Please read our terms and conditions carefully.

Salonlines operates exclusively as the wholesale division of Salonlines ltd as a supplier to businesses.

Customers should be qualified to use certain products sold on this website and it is ultimately your duty of care to observe this. Goods are sold on the understanding that they will be used for their intended purpose by qualified users. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or miss-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of public liability insurance to confirm your legitimate professional status.

By placing an order with Salonlines you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods act and that you are in business, and are purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for use by those qualified in the hairdressing or beauty trade and are offered for sale on a B2B basis only.

Accepting these terms and conditions is your declaration that you are a legitimate business user. Salonlines ltd will not be held liable for people who make a false declaration or misrepresent their professional status. 


Returns can only be made by prior arrangement, please call 0151 486 1112 for a return authorisation number. Unauthorised returns will be refused.

Salon furniture orders cannot be cancelled once production has been scheduled. This will usually be within 24 hours of payment being made. Bespoke orders generally cannot be cancelled once plans are signed off and payment has been made. In the event of Salontrade making an exception for the cancellation of a Bespoke order you will usually incur a cancellation fee of 20% of the total value of the order.

General Salon furniture cannot be returned once delivered unless proven to be faulty or damaged in transit.

All damages to furniture must be reported immediately by calling 0151 486 1112. You should mark clearly on any paperwork, including the drivers copy as "damaged goods" and list the damage that is visable. We will require photographic evidence of damage within 24 hours before we can make any claim on your behalf. In the unlikely event of your delivery being out of office hours then an email to jeff@salonlines.co.uk will be taken as notification.

Other unwanted items must be returned within 7 days after receipt by prior agreement only. A refund or exchange will be given provided that they are in 'as new' condition, with ALL original packaging and is suitable for resale. A £3.95 minimum handling charge applies for non-fault returns. (Non-fault refunds always exclude our actual postage and packing charges).

In the event of a customer requesting a courier collection of goods or refusing goods without prior cancellation notification, a fee of £9.95 will apply for those whose parcels which are returned to sender via our courier services. The handling fee will be deducted from the cost of items not total price.

The warranty on electrical goods is strictly on a return to base agreement after 28 days of receipt. We reserve the right to repair, replace or upgrade electrical goods if they are no longer available for an item of a similar value and performance. Please note that on replaced items, the warranty still runs from the date of original purchase.

You also agree to be bound by the terms and conditions of the manufacturers/ importers terms of warranty. Out of warranty claims will not be dealt with by Salonlines ltd, you must contact the importer or manufacturer for this.

You are always responsible for the safe return of unwanted or faulty goods. Please send returns recorded or special delivery with a return authorisation number and covering letter. Postage is only refunded when goods are returned and proved to be faulty.

Faulty goods (especially electrical items) must be returned according to the manufacturers instruction, in the absence of this please contact us for advice.

Product Descriptions

Our descriptions of products are generalisations - we do not guarantee the 'suitability' of goods for any specific person or use. As with any mail order purchase the choice of 'suitability' lies with the consumer based on our fair and accurate description. Once used, goods are classed as second hand and cannot be returned unless faulty. Images are for guidance only and may not be an exact image of the goods you receive.

Goods are not supplied on a trial basis, for suitability issues please contact the manufacturer. Please note, price will usually reflect performance of electrical goods.

Credit Card Details

Upon choosing to save your card details for future one-click payments, you give us permission to store partial card details, which include the last four digits of your card number, its expiry date, its type (e.g. VISA) and the name that appears on the card.

Salonlines do not store full credit card details on its servers. Secure payment transactions are handled by our partner Protx. Our staff never see your card details nor do we store them in full. Upon saving your card, Salonlines stores only a unique reference to that card which is passed to Protx along with your order amount for processing. You may choose to remove any saved cards at any time. If you have any concerns about the use of your data in this way, please contact us.

Contact: email : feedback@salonlines.co.uk
Product advice : 00 44 (0)151 486 1112 UK 9.30 am - 5.30pm Monday to Friday
Order Enquiries : 00 44 (0)151 486 1112

Salonlines Acceptable Use Policy

Salonlines conditions of use govern your use of this website. By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website.

  1. Property Rights

    Salonlines own the intellectual property rights in the website, including all materials, images and programming on the website. Subject to the licence below, all our intellectual property rights are reserved.

  2. Licence to use Website

    Persons may view or download for caching purposes only and print pages from the website provided that you do not republish material from this website including republication on another website, or reproduce or store material from this website in any public or private electronic retrieval system. You must not reproduce duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent. Users also must not edit, attempt to edit or otherwise modify any material on the website.


The information on this website is provided free, users acknowledge and agree that it would be unreasonable to hold us liable for incorrect information on this website. We always try to ensure that the information on this website is correct, we do not warrant its complete accuracy. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms of use nor in connection with our website, including without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or user credit card fees.


Use of the Trade area of our website is restricted, please only order through this part of the website if you can verify business status. Please note that some prices in this area cannot be seen until we approve your trade application. If you do not qualify for Trade inclusion we reserve the right not to supply goods without giving reason. We may disable your user username and password, at our discretion if you breach any of the terms governing your use of the Salonlines website.


All issues relating to the use of our website will be dealt with according to English law, and any disputes will be subject to the exclusive jurisdiction of the courts and laws in England.